Many of the items in the Little Deer Studio store are made-to-order, so even if you have selected the Express Post option, please allow a couple of days between payment and desptach for me to make and package your items.

I endeavour to despatch all orders within 5 days of payment being recieved. If for some reason, this is not possible, I will contact you.

SHIPPING METHOD

All items are shipped by Australia Post.

You will be given a choice of shipping options when you checkout.  For most orders, the choice will be either Standard or Express Post. Both of these options include tracking of your parcel, and your parcel ID number will be emailed to you once your item has been shipped.  If your order is small, you may also be given the option to choose Basic Letter as your shipping method.  Please note that this option does NOT include tracking.

I try to minimise the amount of packaging I use, but items will be packed carefully to avoid damage during transit.  I re-use, or purchase recycled/biodegradable packaging wherever possible. 

SHIPPING COSTS

The cost of shipping your order is calculated at checkout and will depend on the size and weight of the items you purchase and the method of shipping you choose.

You can see what the exact cost will be by clicking on “Calculate Shipping” in your shopping cart.

If the actual cost of shipping your order turns out to be significantly less than the amount you were charged at checkout, I will refund you the difference.

SHIPPING TIMES

Please understand that once your package has been lodged with Australia Post, I have no control over the time it takes for delivery.  Most Australian customers will receive their order within 5-6 business days.  But sometimes it can take a little longer, especially in regional and remote areas.

Choosing the Express Post option may speed up delivery, but again, if you are outside the Express Post network, the guaranteed next-business-day delivery will not apply. You can check whether your postcode is within the Express Post network on the Australia Post website here (scroll down and click on Express Post delivery postcodes)

FREE PICK UP

If you live in Brisbane, or are visiting the area, you are welcome to pick up your order from my market stall and avoid postage costs.  Just choose the market stall pick up option at checkout and be sure to leave a note with your order or email me directly to let me know which market you’d like to pick your items up from.

Items must still be paid for upfront.

Please note that I do not allow pick up from my home studio.